Shipping policy

*due to the nature of the product we are not able to ship to PO box shipping address*

Typically ship within 24 hours, large furniture items shipped on skids will be appointment delivery.

Orders can not be cancelled once shipment is fulfilled.  Any additional fees for inside delivery or rerouting due to incorrect address provided will be billed to the customer.  Any return or refusal of item will result in a refund less return shipping charges and restocking fee of 15%

Notify jcasales@janome-canada.com within 24 hours of shipment damage